CaringBoost understands how important the privacy of personal information is to our users. This Privacy Policy will tell you what information we collect about you and about your use of CaringBoost and its services. It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.
This Privacy Policy applies to any websites owned and operated by CaringBoost that are intended for use by consumers (non-professionals) for non-commercial personal, family or household purposes, including CaringBoost.com and including the mobile optimized versions of this site and the Mobile Device Applications or "Apps" (we refer to these sites and Apps collectively as the "CaringBoost Sites"). We refer to the CaringBoost Sites and Apps, along with the information and services made available to you through the CaringBoost Sites and Apps, as the "Services."
Except where noted, statements in this Privacy Policy with respect to the CaringBoost Site also apply to the Apps. If you do not want us to collect, use or disclose information about you and your use of the Services as described in this Privacy Policy, then you should not use the Services. By using the Services, you must agree to the CaringBoost Terms of Use, which is the contract between us and users of the Services. By accepting the CaringBoost Terms of Use, you confirm that you have read and understand this Privacy Policy and the CaringBoost Cookie Policy and you acknowledge that we will store, use and otherwise process your information in the United States where we are located.
References to "CaringBoost," "we" or "us" mean CaringBoost LLC, including any company that CaringBoost LLC controls (for example, a subsidiary that CaringBoost LLC owns). CaringBoost may share information among its subsidiaries or websites that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy. Except as otherwise noted in this Privacy Policy, CaringBoost LLC is the data controller responsible for the processing of your personal information as described in this Privacy Policy.
Most of our Services (such as certain quizzes or forms) do not retain your personal information, while others store your personal information in accordance with this Privacy Policy. Even if you do not register with or provide any personal information to CaringBoost, we collect information about your use of the CaringBoost Sites and Apps and the Services. We may also acquire information about our users from external sources.
While you may use some Services without registering, certain Services do require that you register with CaringBoost for them to function properly. If you choose to register or update an existing account with CaringBoost or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your CaringBoost account. You are responsible for ensuring the accuracy of the personal information that you submit to CaringBoost.
Some of our Services, such as CaringBoost Symptom Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with CaringBoost to use CaringBoost Symptom Checker and if you are registered with CaringBoost, we do not associate information that you submit to the Symptom Checker with registration information that you have previously provided.
At registration and at various times as you use the CaringBoost Sites, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from CaringBoost and/or directly from third parties. From time to time CaringBoost may offer users of third party websites to the opportunity to subscribe to our newsletters through those websites. If you elect to subscribe to one of our newsletters on a third party website, the operator of that website will provide us with the personal information you have provided in connection with the subscription request, which we may use in accordance with this Privacy Policy as though you had provided it directly to CaringBoost. In CaringBoost Profile Manager, if you turn on the Receive InApp Messages, you'll periodically receive an pop-up messages and emails when there has been specific activity related to your account. If you later decide you no longer want to receive email updates, you can turn it off by navigating to the Profile Manager Allow In App Messaging section and unchecking.
If you use our Email or Invite a Friend service to tell a friend about a feature on a CaringBoost Site or a newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. CaringBoost does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please use the Support link provided at the bottom of every page of the CaringBoost Sites.
From time to time, CaringBoost may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups. When participating in a survey, we may require you to provide your location, age and if there's a sweepstakes associated with the market research survey, your name and contact information for purposes of sweepstakes administration. The information you submit in a survey may be used by CaringBoost for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs. The personal information you provide in connection with a sweepstakes entry will be used for the sole purpose of administering the sweepstakes and as required by applicable law. We will not knowingly invite individuals who are under the age of 13 to participate in market research surveys. Market research surveys conducted by or on behalf of CaringBoost will contain a link to this Privacy Policy.
CaringBoost features several links to existing Blog sites areas and other public forums where users with similar interests including with respect to certain medical conditions can share information and support one another or where users can post questions for experts to answer.
Any information (including personal information) you share in any online blog or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to CaringBoost by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to CaringBoost.
When you access and use the Services, CaringBoost automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). CaringBoost may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.
We and our partners use cookies to collect information about your use of the Services. "Cookies" are small data files assigned to your browser when you visit a CaringBoost Site which enable recognition of your browser and collect and store information about your use of the Services, as described above. In addition to cookies, we and our partners use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small graphic files (sometimes called "clear GIFs" or "web pixels") embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party).
Our advertising service partners may use cookies and other tracking technologies to collect information about your use of the CaringBoost Sites, including content you have viewed. These third parties may use this information to help CaringBoost deliver advertising on the CaringBoost Sites and on other third party websites based on your browsing activity on the CaringBoost Sites. CaringBoost may further tailor the advertising on the CaringBoost Sites and these other third party websites based on additional information to the extent known by CaringBoost or these third parties. Two of the third parties that CaringBoost works with are Google and Facebook. In addition to using the information it collects performing services for CaringBoost, Google may also use such information as described in its privacy policy. To see how Google may use information collected through our use of the Google services on the CaringBoost Sites visit https://www.google.com/policies/privacy/partners. While Facebook does not provide any personal information to CaringBoost, Facebook may use information that it has about you and that it collects performing services for CaringBoost (which may be associated with personal information that Facebook has about you) as described in its privacy policy available at https://www.facebook.com/about/privacy.
We also work with third party ad networks to display advertising on our CaringBoost Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the CaringBoost Sites and in our flagship CaringBoost App to provide you cookie-based targeted advertising on our CaringBoost Sites and on third party websites based upon your browsing activity and your interests.
For more information about our how cookies and other tracking technologies are used in connection with the Services, please read our Cookie Policy.
Our use of cookies and other tracking technologies on our mobile optimized sites and our flagship CaringBoost WebApp are similar to our use on our desktop sites. Your choices to reject cookies, use the Network Advertising Initiative and the opt-out mechanism described below in the section "Your Choices and Rights" are available on our flagship CaringBoost App and on our mobile optimized sites.
Information about your use of the Services may be used for the following purposes:
In addition, CaringBoost may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
CaringBoost may combine your personal information and other information collected about your use of the Services, and also supplement with information from external sources for the purposes described in this Privacy Policy. For example, information that CaringBoost collects about you may be combined by CaringBoost with other information available to CaringBoost through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the CaringBoost Sites, to our current or prospective advertisers and other business partners.
CaringBoost will not sell your personal information to third parties for their use without your consent.
We may share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates. In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, CaringBoost reserves the right to transfer your personal information to the new party in control or the party acquiring assets. In the event of such a change, your personal information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses "Changes to This Privacy Policy."
CaringBoost works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the CaringBoost Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. CaringBoost contractors sometimes have limited access to your information in the course of providing products or services to CaringBoost. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for CaringBoost.
We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help CaringBoost deliver advertising on the CaringBoost Sites as well as on third party websites, as further described in our Cookie Policy.
Certain content, services and advertisements offered to you through the CaringBoost Sites are served on, or contain links to, websites hosted and operated by a company other than CaringBoost ("Third Party Websites"). CaringBoost does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Policy. CaringBoost does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. CaringBoost makes an effort to make it obvious to you when you leave a CaringBoost Site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the CaringBoost Site before you visit the third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than CaringBoost, then you are on a website hosted by a company other than CaringBoost. When you use a co-branded service (a service operated with a partner of CaringBoost, such as CaringBoost Short Survey), or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.
We may also include social widgets on the CaringBoost Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
We take reasonable security measures to protect the security of your personal information. Despite CaringBoost's efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to CaringBoost from our servers. See "Your Choices and Rights" below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Updating/Removing Your Personal Information
If you do not want your personal information used by CaringBoost as provided in this Privacy Policy, you should not use the CaringBoost Sites, Apps and Services. You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change. You can also update any personal information you have submitted by contacting us using the contact information listed below or through the Support link provided at the bottom of every page of the CaringBoost Sites.
If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the "Contacting CaringBoost About Your Personal Information or Privacy" section or through the SUpport link provided at the bottom of every page of the CaringBoost Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the CaringBoost Sites from our servers.
When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from CaringBoost or our advertisers or sponsors.
You can unsubscribe from an email newsletter by:
If you decide that you would prefer not to receive personalized email or secure electronic messages from the CaringBoost Health Manager tool, you may also "Opt-out" of the Service by clicking on the Profile Manager Tile located in the center of your Orbit and changing your email preference or Receive InApp Messages.
All promotional emails that CaringBoost sends with opportunities from CaringBoost or with offers or informational materials from CaringBoost on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from CaringBoost unless you re-subscribe.
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or "Settings" or "Preferences" section of your browser's toolbar. Refer to our Cookie Policy for additional information about opting out of Cookies.
In order to give you more control over your privacy choices we have implemented a DAA (Digital Advertising Alliance) approved opt-out mechanism for interest-based advertising. At the bottom of every page of the CaringBoost Sites you will see an AdChoices logo (which looks like this:). In our flagship CaringBoost App you can find the AdChoices option in the "Settings" screen. By clicking on that logo on the CaringBoost Sites or following the instructions in the flagship CaringBoost WebApp, you will be presented with a window that will identify all of the companies that CaringBoost uses to direct tailored advertisements to you, both on the CaringBoost Sites and in the flagship CaringBoost App as well as on third-party websites. If you would like to stop this tailored advertising from CaringBoost, you can manage these advertisements through the choices in that window. Please note that even if you opt-out of interest-based advertising, you will continue to receive generic advertisements through the Services. Please note that your choice to stop tailored advertising is specific to the browser or mobile device that you are using so if you make a choice to opt out from one computer or mobile device and you want your opt-out to apply to a different computer or mobile device as well please opt out from that computer or mobile device too. By clicking the + symbol next to the name of a vendor in that window you will get information about how and where that vendor assists us with the delivery of advertisements. The CaringBoost Sites do not respond to web browser "do not track" signals.
You may also control interest-based advertising on your mobile device by enabling the "Limit Ad Tracking" setting in your iOS device's settings or "Opt out of Ads Personalization" in your Android device's settings. This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. If you have questions about how to reject cookies on your specific device please check with the device manufacturer.
FOR RESIDENTS OF CALIFORNIA ONLY. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of your personal information with third parties. If you reside in California and have provided your personal information to us, you may request information about our disclosures of certain categories of personal information to third parties for direct marketing purposes in the preceding calendar year. You can submit such request by sending an email by using the Support link at the bottom of every page of the CaringBoost Sites.
We are committed to protecting the privacy of children. The CaringBoost Sites are not designed or intended to attract children under the age of 13. The CaringBoost Sites do not collect personal information from any person we actually know is under the age of 13. A parent or guardian, however, may use CaringBoost Health Manager to establish a personal health record and a CaringBoost Health Manager home page for a minor. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through CaringBoost Oribt for the minor.
CaringBoost and our technical infrastructure are located in the United States. The personal information that you provide to us is stored on servers located in the United States. If you are located in another jurisdiction, you should be aware that in order to provide the Services to you, we must transfer your personal information to the United States where it will be stored and processed in accordance with this Privacy Policy. We may transfer your information outside the United States to service providers with operations in other countries. By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country. We will take reasonable steps to protect your personal information. Note that your personal information may be available to the United States government or its agencies under legal process made in the United States.
When you use the Services, we collect, store, use and otherwise process your personal information as described in this Privacy Policy. We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you; (ii) necessary for our legitimate interest in keeping the Services, Sites and Apps safe and secure; (iii) necessary for the legitimate interests of our service providers and partners; (iv) necessary to perform our contractual obligations in the CaringBoost Terms of Use; (v) you have consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation); (vi) you have expressly made the information public, e.g., in a CaringBoost Orbit Survey or other public forums; (vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims; and (viii) necessary to protect your vital interests, or those of others.
If you are a CaringBoost user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request); (ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change); (iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue; (iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal); or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority. If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting CaringBoost About Your Personal Information or Privacy section below. We will respond to your request within a reasonable timeframe.
Where we process your personal information for direct marketing purposes, you can opt-out through the unsubscribe link in the email communications we send to you, by changing your subscription preferences in your account settings or as otherwise specified in this Privacy Policy.
We will retain your personal information for as long as necessary to provide the Services to you and fulfill the purposes described in this Privacy Policy. This is also the case for third parties within whom we share your information to perform services on our behalf. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it. If you have registered with CaringBoost and you no longer want us to use your registration information to provide the Services to you, you may close your account.
Please send us an email by using the Support link at the bottom of every page of the CaringBoost Sites if you have any questions about this Privacy Policy or the personal information we maintain about you.
You can also contact CaringBoost's Privacy Office at:
CaringBoost, LLC
Attn: Office of Privacy
6315 Delmar Blvd., Suite 2E
St. Louis, Missouri 63130
Or call: 314-540-4827
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. CaringBoost users from the EEA may also contact our Data Protection Officer at DPO@webmd.net.
We reserve the right to change or modify this Privacy Policy and any of our Services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this Privacy Policy we will notify you by means of a notice on the CaringBoost Sites and/or by email to our registered users (sent to the email address specified when you register) prior to the change becoming effective. By continuing to use the Services after changes are made to this Privacy Policy, you agree to such changes. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the CaringBoost Sites. Please exit the CaringBoost Sites immediately if you do not agree to the terms of this Privacy Policy.
Last updated on March12, 2019
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